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Communications

Communications Manager Vicky Schalow oversees the communications center for the Show Low Police Department. The center dispatches for police, fire and medical emergencies within the City of Show Low and surrounding areas.
                                                                                              

Contact Supervisor Schalow at:
 Phone: 928-537-5091, Ext. 245
 email: vshalow@showlowaz.gov

 

The Show Low Police Department provides 24-hour law enforcement, fire and medical dispatch services for various public safety agencies throughout the White Mountain region.  These agencies include; Show Low Fire Department (www.showlowfire.org),Linden Fire Department (www.lindenfire.org), Heber/Overgaard Fire Department (www.hofdaz.com),Arrowhead Mobile Healthcare, White Mountain Lakes Fire Department and Arizona State Park Ranger (Fool Hollow Lake Recreation Area http://azstateparks.com/Parks/FOHO/index.html )

                             

 
What You Need To Know About 9-1-1
  • 9-1-1 is a three-digit telephone number that you can call 24 hours a day for police, fire, or medical emergencies
  • 9-1-1 should only be used for life-threatening emergencies or in-progress crimes


 What Happens When You Call 9-1-1
 The Dispatcher will ask you what type of emergency you have - police? fire? medical? Remember to:

  • Stay on the line
  • Remain calm
  • Answer all questions

DO NOT hang up until the dispatcher advises you to do so. If you have a need for a police officer and it is not an emergency, then please use our non-emergency phone number 928-537-4365

When you call 9-1-1, your address, telephone number and billing person's name is automatically displayed on our computer-aided dispatch system. Dispatchers will ask you for this information to verify it.

9-1-1

Fast Facts about 9-1-1

·  9-1-1 calls are answered within 4 seconds, on average.

·  Dispatchers receive over 4,000 9-1-1 calls annually.

·  9-1-1 instantly gives dispatchers the caller's phone number and address.

·  The center is staffed 24 hours a day, 365 days a year.

·  Cell phone users can also make 9-1-1 calls directly from their cell phones.


What is NOT an Emergency

  • Loud parties or music
  • Barking dogs
  • Parking violations
  • Requests for information
  • Non-injury accidents, including non-injury "hit and runs"
  • Transportation to medical appointments
  • Time-delayed reports with no suspect information: i.e., home burglary, vehicle burglary, assault reports

If you call our Dispatch Center with a situation which is not deemed to be an emergency, you will be referred to our non-emergency number 928-537-4365.

Show Low Police and Fire
9-1-1 Communications Center

All Show Low Police Dispatchers are trained in Emergency Medical Dispatch protocols. Dispatchers can give life-saving emergency medical instructions over the telephone prior to the arrival of the first responders.

Communications Center services include:

·  Dispatch for Police and Fire Departments

·  Telecommunications for the deaf

·  Computer Aided Dispatch

·  Primary public service answering point with "enhanced 9-1-1" capabilities

·  Language line with 123+ languages available for translation

·  "Emergency Medical Dispatch" with pre-arrival instructions

·  Radio Communications with city departments and outside law enforcement agencies

Questions?
 Contact Communication Manager Vicky Schalow, at 928-537-5091 ext 245 or by email at. vshalow@showlowaz.gov